Cookie Policy
Last updated: April 2026.
What Cookies do we use on our site?
The Discovery Hub community is located at www.discoveryhub.aviva.co.uk (“site”). The site is run by Toluna Holdings Limited (“we”, “us”), on behalf of Aviva. We use cookies and other similar tracking technologies (such as server logs and digital finger printing technologies (which we collectively refer to as “cookies” in this Cookie Policy)).
The site uses only uses cookies strictly necessary for the operation of the community, which includes; to distinguish you from other users of our site and to determine the language of the site content, as well as for quality and fraud checking purposes. This ensures the site works properly and enables you to move around the site and use its features. Some of these cookies expire when your browsing session ends and some continue for the period specified below for the purpose given.
Cookies are small text files placed on your device when you visit a website. Cookies contain information that is transferred to your device’s hard drive or browser.
Strictly necessary cookies.
These are cookies that are essential for the operation of our site and management of the online community. They include, for example, cookies that enable you to log into secure areas of our site. We also use them to recognise you when you return to our site. Cookies enable us to personalise our content for you and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Provider | Cookie Name | Type & Expiry | Purpose | Opt Out option / further information |
|---|---|---|---|---|
|
AWSALB |
Strictly necessary |
Registers which server-cluster is serving the visitor. This is used in context with load balancing in order to optimise use experience. |
No opt out option |
|
|
COOKIE_SUPPORT |
Strictly necessary |
This cookie determines whether the browser accepts cookies and stores your cookie preferences. |
No opt out option |
|
|
JSESSIONID |
Strictly necessary |
Preserves users’ states across page requests. |
No opt out option |
|
|
GUEST_LANGUAGE_ID |
Strictly necessary |
Determines the preferred language of the visitor. Allows the website to set up the preferred language upon the visitor’s re-entry. |
No opt out option |
|
|
LFR_SESSION_STATE_39310 |
Strictly necessary |
This is a session cookie that preserves your user session when navigating from one page to another. |
No opt out option |
|
|
AWSSALB |
Strictly necessary |
Registers which server-cluster is serving the visitor. This is used in context with load balancing in order to optimise use experience. |
No opt out option |
|
|
COMPANY_ID |
Strictly necessary |
This cookie determines which community you have agreed to join. |
No opt out option |
|
|
ID |
Strictly necessary |
This cookie determines your membership ID. |
No opt out option |
|
|
LFR_SESSION_STATE |
Strictly necessary |
Preserves user states across page requests. |
No opt out option |
|
|
TAT |
Strictly necessary |
This is a unique token generated for the user to allow for permission checking. |
No opt out option |
|
|
TPC |
Strictly necessary |
Used to record unique visitor ID |
No opt out option |
|
|
TSU |
Strictly necessary |
Toluna User Flag - Used to record unique visitor ID |
No opt out option |
|
|
TTY |
Strictly necessary |
Toluna Token Type - Used to record unique visitor ID |
No opt out option |
Privacy
We are committed to using cookies fairly and in accordance with applicable privacy rights. Our Privacy Policy can be accessed here www.discoveryhub.aviva.co.uk/privacy-policy.